ABOUT VIKTOR
Join our enthusiastic and ambitious team. We are a fast-growing high-tech scale up making global impact for our tens of thousands of users on our low-code platform.
WHY DOES OUR TEAM LIKE THIS JOB
"On a daily basis I am in contact with customers to maintain and expand the relationship. Thinking along with customers about their vision on digitization and how this can be applied in low code applications is super cool. We are really moving the engineering industry forward with this and make sure that engineers don't have to do boring work anymore!"
WHAT WILL YOU DO
25% Building and maintaining a strong relationship with enterprise customers
25% Launching & evaluating initiatives to increase adoption at customers
25% Collaboration with the sales team and the development team to achieve a smooth onboarding and expansion of customers
15% Analyse the metrics of usage and take appropriate actions based on this data
10% Further develop and improve the customer success journey
Our mission is being the world-wide leader in creating and delivering software development tools for engineers to unlock their real potential. With our platform, we allow Engineers to focus on the complex issues and automate the boring stuff. Our customers use the VIKTOR platform to create and share applications that help them solve complex engineering problem (crane foundations, workability analysis, etc.). As a Customer Success Manager you are in touch with digital leaders, managers, users and developers. Your role is to make sure they are all aligned and have everything they need to make their applications and VIKTOR a success. You are involved in the entire digitization process of our clients: from the identification of new developments to the release and usage of applications. Your advices have a big impact on the work of our customers and on the engineering industry.
You work together with sales, application development and marketing. Together you form a multidisciplinary team that works together to have the biggest possible impact.
We are in a very interesting period of scaling up and internationalization. So you can really have a big contribution to the company and help with the further design of the Customer Success process.
YOUR PROFILE
You easily connect with people at all levels in an organisation
You are customer-oriented and see commercial opportunities, both in the short and long term
You have affinity with software, digitization and engineering automation and are eager to advise companies on these topics
You are able to analyse metrics of usage and have a data-driven and process-oriented approach towards improvements
Experience with enterprise customers is an advantage, as is experience within a SaaS environment
An engineering background so you can quickly understand our customers and think along with them, is a plus
You speak and write English fluently, Dutch is a nice to have
WHAT WILL YOU GET
An inspiring work environment and an ambitious team
We encourage personal development and offer opportunities to deepen or broaden yourself to grow with the company
An international and dynamic scale up environment where you can make a lot of impact
A flat organizational structure, in which taking responsibility and initiative is encouraged
Good employment conditions, 28 vacation days, legendary team activities, gym, lunch, flexibility and a cool office with the best view of Rotterdam
APPLY FOR THIS POSITION
Don't hesitate and apply right away! In case of questions, drop us a line at [email protected] or contact P&C directly via LinkedIn.