Join our passionate, ambitious team in a fast-growing, high-tech scale-up that's making a global impact on tens of thousands of users with our low-code platform.
WHY DOES OUR TEAM LIKE THIS JOB
"Every day, I engage with customers to nurture and expand relationships. It's exciting to discuss their digital transformation visions and how low-code applications can bring these to life. We’re pushing the engineering industry forward, helping engineers avoid repetitive tasks and focus on what matters most!"
Léonard Bonnet - Teamlead Customer Success
35% Onboard new customers and manage Executive Business Reviews, success plans and account plans
25% Track and improve customer health metrics, aiming to enhance retention and identify upsell opportunities
20% Conduct renewals, minimize churn, and drive upsell efforts
10% Report on performance, conduct portfolio reviews, and maintain CRM data integrity (e.g., HubSpot
10% Capture and share customer insights for product, sales, and marketing, while optimizing CSM processes and organizing engagement events like webinars and trade shows
Our mission is to be a global leader in software tools that unlock engineers’ full potential. Our platform enables engineers to focus on complex challenges while automating routine tasks. Customers, including enterprise leaders like KBR, Arcadis, and WSP, use VIKTOR to develop applications for advanced engineering solutions, from crane foundation designs to workability analysis.
Drive customer success by empowering users to maximize VIKTOR's platform, fostering adoption, long-term partnerships, and business growth through onboarding, account management, renewals, advocacy, and optimizing customer lifecycle processes.
As a Change manager consultant, you’ll work closely with digital leaders, managers, users, and developers within these organizations, ensuring alignment with their strategic objectives and supporting their long-term goals. You’ll be involved in every step of their digitization journey, offering impactful recommendations that drive innovation across the engineering industry.
The main KPIs for a Change management consultant focus on driving portfolio growth, enhancing customer health metrics, fostering brand advocacy through case studies and referrals, and ensuring efficient account management. In this role, you’ll maintain strong internal collaboration with our team of Customer Success Specialists—engineers with deep technical expertise in the product—who handle the technical and functional aspects, allowing you to focus on relationship management and the commercial strategy. Together with sales, consultancy and marketing, you’ll form a multidisciplinary team focused on maximizing impact for each enterprise account.
YOUR PROFILE
- At least 5 years of relevant experience in one of the following roles: business- or management consulting, strategic or key account management
- Experienced in construction, engineering, or other technical industries is highly valued; otherwise, strong interest in these areas is essential
- You effortlessly connect with people at all organizational levels
- You’re adept at analyzing usage metrics, with a data-driven, process-oriented mindset
- Fluent in English; Dutch is a plus
- An inspiring work environment and an ambitious team
- We encourage personal development and offer opportunities to deepen or broaden yourself to grow with the company
- An international and dynamic scale up environment where you can make a lot of impact
- A flat organizational structure, in which taking responsibility and initiative is encouraged
- Good employment conditions, 28 vacation days, legendary team activities, gym, lunch, flexibility and a cool office with the best view of Rotterdam
Don't hesitate and apply right away! In case of questions, drop us a line at [email protected] or contact P&C directly via LinkedIn.